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Frequently Asked Questions

Do I have to pay deposit when I book?

Yes, a deposit amount of two weeks is required.

Is the deposit refundable?

No, the deposit is to reserve the room for you and we will reject others once we receive your booking deposit. When you take up the tenancy this deposit will be converted to your two weeks rental.

Do I have to pay bond? and how much is it?

Yes, the bond is 4 x the rent. The monies will be paid into the Residential Tenancies Authority (Government). At the end of the tenancy and if no damage is done to the property, this will be refunded to you.

When can I inspect the property?

If you want to inspect inside the property, including a tour of the rooms available, facilities, common areas etc. then an appointment will need to be made in advance with one of our staff. If you just want to inspect the building from the outside and its surroundings feel free to go to the location at any time and browse around. Don't forget that on this website itself there are many pictures available for each student accommodation and it can give you an insight to the houses.

Is there a pickup service from the airport?

No, we do not provide that service. Contact your university for such arrangements.

How and where do I collect my key when I arrive?

The keys can be collected at our office. Our office is situated at 2 Dorchester Street, South Brisbane, or alternative arrangements can be made. Contact should be made at least the day before arrival so that everything can be organised and ready to go.

How far is it from the buildings to universities?

Most of our accommodation are strategically located and within 30 minutes walk to the College or Universities.

Is smoking allowed in the rooms or on the premises?

Absolutely not! Smoking is not allowed anywhere in the premises on any circumstance. If you are a smoker please do so on the balcony or outside the house. You must respect your neighbors as not everyone is a smoker.

What are the mixture of students from different countries that reside at the accommodation?

We try and have a very multicultural environment at our accommodation. Mostly international students each property has a mixture of different nationalities, and of course some local Australian students.

Is there a cafeteria in the hostels or are there any meals provided?

No. we do not provide a meal service to our tenants. All our accommodation hostels are located very close to many shops and restaurants, all within walking distance. Keep in mind also that there is a common kitchen available for you to cook yourself.

Will residents have internet and telephone connection available when we move in?

The properties come with wireless internet to share in the House. Some properties have cable internet, some have dial up internet.

How is security like at the hostels?

Great. Most of the houses come with security keys which cannot be copied by an unauthorized person. All properties are safe.